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Frequently Asked Questions
General
All items sold by H & S Peppers are strictly for laboratory research purposes only. They are not intended for human or animal consumption, not for therapeutic use, and not cleared for incorporation into food, cosmetics, medical devices, or drugs. By purchasing products from H&S Peppers, you confirm you are a qualified professional or organization capable of safely and lawfully handing these materials.
Yes.
When placing your order with H & S Peppers, you are confirming the following:
- You are 18 years or older
- Either a licensed researcher, a laboratory and/or institution engaged in scientific research, or an individual with verifiable qualifications using the materials only for research.
H & S Peppers reserves the right to request documentation of credentials and may refuse or cancel orders at its discretion.
H & S Peppers typically process orders within 3-5 business days. Delivery time varies depending on the carrier and shipping destination. Once a package has left the H & S Peppers facility, H & S Peppers cannot control courier delays, customs processing times, and/or issues caused by inaccurate shipping information.
Due to the sensitive nature of H & S Peppers products, all sales are final. Refunds or replacements may only be offered at H & S Peppers discretion if the product arrives incorrect, defective, or damaged. Issues must be reported within 7 days of delivery by emailing hspeppers9292@gmail.com with documentation. Documentation must include video evidence of package opening to show damage and/or incorrect orders. Your refund or replacement will not be approved if damage and/or incorrect order is shown after package opening due to lack of confirmation of responsible party (H & S Peppers error and/or shipping company's error).
H & S Peppers assumes no responsibility for misuse of H & S Peppers products. By purchasing, you accept full legal responsibility for the handling, storage, and application of materials after delivery. Placing an order from H & S Peppers means you agree to H & S Peppers terms and Conditions and acknowledge all risks tied to misuse of products.
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